FAQs (Frequently Asked Questions)

1. How do I place an order on your online floral business?

To place an order, please follow these steps:

  1. Visit our website and browse through our collection of floral arrangements.
  2. Select your desired arrangement, choose the size, and add any customization options.
  3. Proceed to the checkout page to provide the necessary information and complete your purchase.

2. Do you offer same-day delivery?

Yes, we offer same-day delivery for orders placed before the specified cut-off time. Orders placed after the cut-off time will be delivered on the next available delivery date. Please note that same-day delivery may not be available on certain holidays or during peak seasons.

3. How can I check if same-day delivery is available in my area?

During the checkout process, you will be prompted to enter the recipient's delivery address. Our system will automatically check the availability of same-day delivery based on the provided address. If same-day delivery is not available, you will be notified and offered the next available delivery date.

4. Is there an additional fee for same-day delivery?

Yes, there may be an additional fee for same-day delivery. The exact fee will depend on the delivery location and the urgency of the order. The fee will be displayed during the checkout process before you finalize your order.

5. Can I request a specific delivery time for same-day delivery orders?

While we cannot guarantee an exact delivery time for same-day deliveries, you can leave a note in the special instructions field during checkout, indicating your preferred time frame. We will do our best to accommodate your request, but please note that it is subject to the delivery schedule and route optimization for the day.

6. What happens if the recipient is not available at the time of delivery?

If the recipient is not available at the provided delivery address, our delivery personnel will attempt to leave the flowers with a neighbor or in a safe place, if permitted. If neither option is available, we will contact you to arrange a re-delivery or provide further instructions.

7. Can I track the delivery status of my order?

Yes, you can track the delivery status of your order by logging into your account on our website. Once your order has been dispatched for delivery, you will receive a tracking number that can be used to monitor the progress of your delivery.

8. Can I make changes to my order after it has been placed?

We understand that circumstances may change. If you need to make changes to your order, such as the delivery address or card message, please contact our customer service as soon as possible. While we will do our best to accommodate your request, changes may not be possible if the order has already been prepared or dispatched for delivery.

9. What if I have a problem with my order or need assistance?

If you have any issues with your order or require assistance, please reach out to our customer service team through the contact information provided on our website. We are here to help and will strive to resolve any concerns or inquiries promptly.

10. Do you offer international delivery for floral arrangements?

Currently, we only offer domestic delivery within the specified country/region. We do not provide international delivery services at this time.

If you have any other questions or need further clarification, please don't hesitate to reach out to us. Our customer service team will be happy to assist you.

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